Refund Policy

At Pretty in Culture, we strive to provide you with the highest quality products and services. We understand that there may be instances when you wish to return an item, and we want to make this process as smooth as possible. Please read our returns policy carefully before initiating a return.

RETURNS ELIGIBILITY

You may return an item purchased from Pretty in Culture under the following conditions:

  • The item received does not match the product description on our website.
  • You received the wrong item.
  • We now accept returns of earrings, provided they are returned unworn and in new condition.
  • The necklace tag must not be removed, therefore proof it has not been worn to an occasion. 

RETURN PROCESS

To initiate a return, please follow these steps:

Contact our customer support team within 14 days of receiving the item(s) at support@prettyinculture.com and provide the following information:

  • Your order number.
  • The reason for the return.
  • If the item was a gift, please provide the giftee’s name.

Our customer support team will assess your request and provide instructions on how to proceed with the return.

  • If your return request is approved, you will receive further instructions on how to send the item(s) back.

RETURN SHIPPING

  • If you are returning an item due to it being faulty, damaged, or not as described, Pretty in Culture will cover the return shipping costs. Our customer support team will provide you with a shipping label.
  • If you are returning an item for any other reason, including a change of mind, you are responsible for the return shipping costs and any duties or taxes owed. We recommend using a trackable shipping method to ensure the item is received by us.

REFUND OR REPLACEMENT

Once we receive and inspect the returned item(s), we will process your request according to the following options:

  • For faulty or damaged items, we will offer you the choice of a replacement or a full refund.
  • For items returned for any other reason, you will be eligible for a refund of the item's purchase price, excluding shipping costs.

TIMEFRAME FOR RETURNS

Please note that returns must be initiated within 14 days of receiving your order. Once your return is approved, please allow 5 business days for us to process your refund or replacement.

CONTACT US

If you have any questions or concerns regarding our returns policy or the return process, please feel free to contact our customer support team at support@prettyinculture.com.

Thank you for choosing Pretty in Culture. We appreciate your business and aim to provide you with an enjoyable shopping experience.